General Terms and Conditions
Thank you for purchasing from Edition Patrick Frey. Your satisfaction is our top priority. If you have any questions, suggestions or if something should not work, please call us at +41 44 381 51 02 or send an e-mail to firstname.lastname@example.org.
Please read these terms and conditions carefully as they apply to all orders. By clicking in the "I Accept / Accept" - button at the opening of an account and / or placing an order you accept the present General Terms and Conditions (GTC).
Products and prices
Our range of products is constantly adjusted. Our prices and the delivery cost participation applied to your order may change from time to time. The current range of products and prices are displayed on our website. They are subject to special promotions and individual agreements.
In Switzerland and EU countries the indicated prices include VAT. For orders and delivery addresses outside Switzerland and the EU, the indicated prices are exclusive VAT.
Booksellers are requested to contact us by phone or e-mail, so that individual conditions can be agreed.
The presentation of the products in our online shop is not a binding contract offer on our part, but is only a non-binding invitation for the customer to order goods. By ordering the desired goods the customer makes a binding offer to enter into a sales contract.
When you place an order with Edition Patrick Frey, we send you an e-mail with a receipt confirming your order and listing the details. (order confirmation)
In providing the goods for dispatch or by deliveries of the goods by the publisher, the sales contract is regarded as closed.
The availability of the desired product is subject to alterations at any time. We reserve the right to refuse orders without giving reasons.
The goods are shipped properly packaged by mail or by courier to customers worldwide.
In case of delivery from Switzerland to addresses in other countries, additional costs may be incurred (customs, VAT, service charges) on the import into the destination country. These additional costs vary according to the local laws and regulations in the destination country and the weight and value of the shipment and will be charged to the customer.
Customs and taxation in the country of destination for all items that can be ordered through this site, are always up to the customer or the recipient receiving the goods. Our logistics partners will carry out this job by order and account of the customer, who herewith authorizes and instruct our logistics partners accordingly.
Terms of payment
Customer deliveries occur only against advance payment. This can be provided as follows: PayPal, Twint, MasterCard, Visa.
Retention of title
Until full payment of the delivered goods, the merchandise remains the property of the Edition Patrick Frey.
Revocation of orders
Orders can be withdrawn within 14 days of receipt of goods in any form (email, letter or telephone) and the goods (still shrink-wrapped) can be returned at the expense and risk of the customer. The return must include a copy of the publisher’s order confirmation.
Returns must be sent to the address from which the delivery of the goods was carried out. This is the return address on the package, or on the delivery note.
The refund for returned goods will only be credited to the customer's credit card used for payment, or on the corresponding PayPal account and only if the product is returned unopened and in a perfect state. For any refunds or cancellations we charge a handling fee of CHF 15 / EUR 15.
Warranty and liability
We do not assume any guarantee or liability to the extent legally permissible, with the exception of the following provisions:
If the merchandise arrives damaged, we will replace it, if you let us know the latest within 24 hours from receipt of the product via e-mail and photo of the damaged goods. How to proceed with the damaged goods further, we will inform you. Please do not send us unsolicited goods back.
Merchandise with manufacturing defects or incorrect deliveries are exchanged at no cost to the customer and the cost of return will be refunded. The return must be accompanied by a copy of the publisher’s order confirmation as well as the reason of the return in written form.
Refunds or credits as a result of exchange or return due to damaged goods, manufacturing defects or incorrect delivery occur exclusively to the credit card account or the PayPal account, through which the payment was settled.
Confidentiality of data
We collect and process data using automatic data processing equipment in compliance with the applicable Swiss Data Protection Act. Your data is used exclusively for the proper handling of your order and to improve our product offerings and our services. Edition Patrick Frey will treat your data confidential and will not make it available to third parties unless it is necessary to process the data by third parties elsewhere at home or in a foreign country for operational reasons, in which the third parties are obliged to maintain confidentiality of the data by contract. Your use of the products or services offered by Edition Patrick Frey is connected to your agreement with the data processing described herein.
This contract is subject to Swiss law. Sole place of jurisdiction is Zürich 1, Switzerland.
Edition Patrick Frey, Zürich, January 2013
Edition Patrick Frey